Welcome to the Secure Refund Portal

We are here to ensure you are reimbursed for the overcharge on your travel insurance policy purchased with via our travel insurance issuer, Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine). This issue was due to a system error linked to the age of at least one traveller listed on your Certificate of Insurance. See the email or letter we have previously sent you, for full details.

To process your reimbursement, we require certain information from you, to ensure that we correctly identify you, your travel insurance policy and the reimbursement you are due.

There are three easy steps to follow. Your information will be handled with a high level of security and in accordance with our privacy policy.

If you have any questions or need assistance with this process, please contact Tokio Marine’s Customer Service Team on during working hours or email them at .

Step 1: Complete the form below and submit to link with the related travel policy

Please fill in the details of the first listed traveller (this is the first person identified on the Certificate of Insurance. This may be the person who purchased the travel insurance). If unsure, refer to your Certificate of Insurance. Click submit. We will then link your details with your policy and take you to step 2, to request your bank details.

First name

Please enter your first name

Last name

Please enter your last name

Date of birth

Please enter your date of birth